Order processing takes 2–5 business days. Estimated shipping after dispatch: United States 10–25 business days (usually 12–14); Canada and Europe 15–40; Australia and New Zealand 15–45; Mexico, Central and South America, and the Middle East 20–40. Processing time is additional. Customs or address issues may cause delays. If your item has not arrived within 60 days, contact support@beejuns.com to request a 100% refund for that item.

Please report damaged, defective, incorrect items or missing parts within 15 days of delivery. Email support@beejuns.com with photos of the package, shipping label and affected item for return or replacement instructions. Return shipping is paid by the customer. Refunds are subject to inspection and approval; approved refunds are processed to the original payment method within 2–5 business days. Bank posting times may vary.

We will email your tracking number when your order is ready to ship, after 2–5 business days of processing. Contact support@beejuns.com if you have not received tracking after 5 business days from payment. Track your parcel at https://www.trackingmore.com/track or on the relevant carrier’s website. Tracking updates may take 2–7 days to appear between dispatch and processing at USPS facilities.

Email support@beejuns.com and include your order number and request details. Cancellation requests must be made within 6 hours of purchase and incur a fee of 10% of the total order value. After 6 hours, orders are sent to the warehouse for packing and shipment. For order or shipping-information corrections, email us within 24 hours of purchase; address changes cannot be guaranteed once fulfillment is underway.